How to provide or get assistance for ParentSquare
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This article contains information in regards to supporting ParentSquare in BCSC. If you have questions, please see below for more details.
ParentSquare is the communications platform that BCSC has chosen to use for the 2022/2023 school year and beyond. It allows communications between Students, Teachers, and Parents in one convenient place. In Spring of 2023, it will also be utilized for all sports and clubs.
What if I need help?
There are two ways to get help.
The first way is the chat feature in ParentSquare. This is a way to get a response quickly to some common how-to questions:
Second way for support is to submit a 360. The 360 should be filled out like normal and then assigned to Josh Burnett. Things like getting approval before posting something, user that needs access to more than one building, parent contact in PowerSchool that is not showing up in ParentSquare are all things to submit tickets on.
Are there any how-to videos or guides I can look at?
Yes, go to the following link: https://docs.google.com/document/d/1g3lI3putbjhqnoVpfcjqeCuRV6xU5r26w2-e2_mEc2g/edit?usp=sharing
What if I want to see two or more schools?
That is a manual setup process that will need to be performed. Please submit at ticket
What if there is not a parent/guardian account in ParentSquare?
Please double check to see if there is parent contact information in PowerSchool first. A building administrative assistant can check on this to verify the data for that parent/guardian for that student. If there is Parent/Guardian data in PowerSchool that has been in there longer than a day, please submit a ticket to Josh Burnett.
What if this app/web page isn't letting me message, chat, or post content?
Using the chat feature on ParentSquare would be the fastest way to get assistance on this issue.
What if I just have a general question and do not know where to go?
Please feel free to utilize the chat feature or submit a 360.