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360Facility

Basic information about BCSC ticketing system

Written by Anastasia Martindale

Updated at May 22nd, 2023

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Audience: All staff

System Preference: Any

360Facility

The 360Facility system is used to request non-emergency service from BCSC Technology or Facilities. For example, you can use this system to request a light bulb change or to report a problem with your laptop.

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Signing in 360Facility

  1. Access 360Facility by clicking on the icon on your BCSC laptop.360Facility desktop icon - digits 360 on round blue background Alternatively you can access the system by using this link or via the BCSC websitePathway to 360Facility on BCSC website: Resources, For Employees, Web Accessible Application Lilnks, 360 Facility
  2. To log in, enter your BCSC username. For a password, enter your BCSC username again. 360Facility sign in screen - username and password fields

Entering a Service Request

  1. Click the Create Request tab
  2. Complete the form. Type and Sub Type are used to indicate what type of service you need. Please add detail in the Describe your Request box including your contact phone number, if appropriate. 
  3. When complete, click OK to submit.Creating new request - Create request tab, request description
  4. To look at previously entered requests click the My Requests tab. This will display open request and closed requests from the last 60 days. To see information about a request, click on the request ID. My Requests field - several entered requests with their dates, IDs, requestor, property, request type, and date closed.







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