Voicemail Password Reset

Last updated: Apr 14, 2026 

If you don’t know your voicemail password or need it reset, please enter an IIQ ticket under “Technology Devices -> Desk Phones -> Voicemail Reset”. Once the ticket is received and worked on, you will receive an email with voicemail instructions that will also be listed down below.

Voicemail Password Reset Instructions:

SETTING UP YOUR MAILBOX

1.  LOG IN

a.  Press MESSAGE (or enter * 86 #)  

b.  At the prompt to enter password, enter “246810’ followed by “#”

“NEW MAILBOX SETUP” tutorial

2.  SET YOUR PASSWORD

    a.  Enter your new password (min. 8 digits – max.16 digits)

    b.  Press “1” to accept password, press “2” to re-enter 

3.  RECORD YOUR NAME

    a.  At the tone, speak your name ("John Smith")

    b.  Press “#” when finished recording

    c.  Accept your name by pressing “1” or press “2” to re-record

    d.  Press “1” to continue

4.  RECORD YOUR PERSONAL GREETING

    a.  Press “1” to record

    b.  At the tone, speak your greeting

    c.  Press “#” when finished recording

    d.  Accept your recording by pressing “1” or press “2” to re-record

    e.  Press “1” to continue

    f.  Hang up

Congratulations!  You have successfully completed setting up your mailbox.  You may now hang up.