Audience: Technology Department

1. Issue reported by the teacher
2. Building Tech does basic troubleshooting
   1. Determine if it is a hardware issue (audio, doccam) or a software issue
   2. Toggle switch on board, let sit for 30 seconds
   3. Check the software version/update if necessary
   4. Check connections
3. Implement Viewsonic/TV on a cart
4. Escalate to IHR - Please make sure the ticket includes the room availability schedule
   1. Advanced troubleshooting
   2. Reach out to the vendor if needed
   3. Ticket labeled with a standard to identify issues in the portal
5. IHR confirms with the Vendor issues and coordinates the replacement process
6. Location delivery
7. Timing of delivery and communication with the buildings if needed (loading dock vs no loading dock)
8. IHR Confirm the install timing with the building, BT
9. IHR updates the software on the new viewboard and confirms it is working correctly
10. BT follow-up with the teacher to make sure they can access their Viewboard accounts
11. IHR coordinates with Support for pickup (at the building or at ISC)
12. BT remove the old device from the portal
13. BT add new devices back into the portal/assigns licensing - removes prior device from the asset system and add new asset